At Esteshop Designs, we want you to love your purchase. If you are not completely satisfied, we offer returns and exchanges under the following conditions:

1. Standard Returns

• Returns are accepted within 14 days of delivery for items that are non-custom and non-personalized.

• Items must be unused, in original packaging, and in the same condition you received them.

• Refunds are processed to the original payment method within 5–7 business days after we receive the returned item.

2. Custom or Personalized Items

• Custom posters, engraved products, or personalized items cannot be returned unless they arrive damaged or defective.

• If your custom item is damaged or incorrect, please contact us immediately with photos and your order number so we can resolve it.

3. How to Return an Item

1. Contact our support team at support@esteshopdesigns.com or +1 (555) 123-4567.

2. Provide your order number and reason for return.

3. Follow the instructions provided for shipping the item back.

4. Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, we will replace the item or issue a full refund.

• Contact us within 7 days of receiving the item with photos for verification.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

• Original shipping costs are non-refundable unless the return is due to our error.

6. Contact Us

For any questions regarding returns, exchanges, or custom items, please contact:
Email: support@esteshopdesigns.com
Phone: +1 (555) 123-4567